Frequently asked questions

When will I recieve my order?


For orders placed within the Ottawa area, deliveries are made twice per month during the second week and last week of the month. Domestic shipments are estimated to be recieved between 5-8 business days. International shipments are estimated to be recieved between 2-4 weeks. *Please note the current Covid-19 Pandemic has forced shipping delays worldwide.




Can I return my order?


All of our sales are final, we do not offer returns or exchanges. Please visit our Shipp & Returns page for more information.




Can I purchase a gift certificate?


Yes! We offer e-gift cards that can be purchased directly in our online shop.




Where do you ship to?


We offer worldwide shipping at the buyers expense. Please visit our Shipping & Returns page for more information.




What methods of payment do you accept?


We currently accept all methods of card payments through PayPal and Stripe. We unfortunatley do not accept certified cheques.




Do you offer payment plans?


As of right now we are not offering payment plans, though it is something we are considering in the near future.